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"How do I explain what I do at a party? The short version is that I say I humanize technology."  ~Fred Beecher

Principal UX Designer​
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Strategic leader with two decades of experience in end-to-end UI/UX design and digital transformation within complex enterprise software environments. I specialize in shaping comprehensive user experiences, translating intricate requirements into intuitive interfaces, and driving significant business impact. My dedication is to creating exceptional user experiences through collaborative and innovative design.

Key Qualifications​
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  • Principal-Level UI/UX Design Leadership: 15+ years spearheading end-to-end design, from concept to implementation, for complex software products.

 

  • Enterprise Software Expertise: Proven track record designing critical applications for Fortune 100/500 companies (AT&T, Microsoft, City National Bank, Thermo Fisher Scientific), with significant experience in cloud-based platforms.

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  • Security & Compliance Context: Direct experience designing for Financial Intelligence, Compliance, Risk, and Fraud teams, managing sensitive data and complex transaction monitoring within highly regulated financial environments.

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  • Figma Mastery: Expert-level proficiency in Figma for prototyping, collaboration, design system component construction, and comprehensive design iteration.

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  • Strategic & Collaborative Vision: Adept at defining and shaping comprehensive user experiences, collaborating with product teams and stakeholders to align design with customer requirements and business goals.

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  • Digital Transformation & Impact: Consistently delivered quantifiable improvements in efficiency, cost reduction, customer satisfaction, and revenue growth through innovative design solutions.

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  • Leadership & Mentorship: Experience leading design initiatives, guiding UI engineers, and mentoring design professionals to achieve unified experiences.

Work Experience

Aquent Studios

6/2024 - 5/2025

Senior Product Designer

  • Spearheaded the end-to-end redesign of MetLife's retirement income center, ensuring alignment with a new design system and enhancing user engagement.

  • Leveraged Figma to build high-fidelity, interactive demos for Sales and Servicing, effectively translating complex user journeys into engaging prototypes for stakeholder acceptance.

  • Constructed reusable Figma components adhering to design system guidelines, improving efficiency and consistency.

  • Developed online annuities quote tool, enabling self-service and reducing agent contact.

Thermo Fisher Scientific

7/2023 - 5/2024

Contract

Product Design Lead

  • Led UX design for a $42.86B Fortune 100 company, solving complex problems and devising innovative solutions for the Transplant Diagnostics Division (TDX).

  • Redesigned the Paired Kidney Exchange tool, directly impacting lives by matching incompatible patient/donor pairs in a highly sensitive healthcare domain.

  • Managed digital transformation initiatives, significantly accelerating project timelines and enhancing market appeal.

CareRev

6/2021 - 2/2023

Product Design Lead

  • Led end-to-end product design for a cloud-based healthcare staffing marketplace, building customer engagement.

  • Boosted revenue by $57K in the first month by improving onboarding process and cutting task time by 60%.

  • Reduced operations costs by 70% and customer care costs by 40% through automated and self-service product design.

  • Conducted extensive user research to validate product strategy and enhance user engagement.

  • Mentored junior designers and streamlined design processes to improve efficiency and outcomes.

City National Bank

11/2020 - 6/2021

UX Design Lead

  • Led end-to-end UX design for critical enterprise banking cloud applications.

  • Directed redesign of app used by Financial Intelligence, Compliance, Risk, Fraud, and Treasury teams to monitor millions of wire transactions.

  • Designed web applications for bank employees, devising solutions for unique enterprise needs.

AT&T, Inc.

1/2017 - 6/2020

UX Design Lead & Experience Strategist

Led UX design and experience across $500M+ in complex digital projects. Worked closely with diverse group of stakeholders (executives, design partners, developers) to create solutions for strategic business goals.

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  • Lowered software costs 67% per year by redesigning UX research offerings. Lowered turnaround time and cost structures 50%. Decreased visual design comps and redlines 80% and standardized toolsets.

  • Evolved B2B digital experience design, enhancing quality.  Elevated UX design to data-driven strategic focus by strategically partnering with product and business teams to define digital product strategies. 

  • Reduced wasted work 60% and generated 30% in UX cost savings by reducing design cycle time 40%. Collaboratively developed processes, procedures, and strategies to improve team productivity.

  • Mentored 30 UX design, business, and technology staff through training, best practices, and feedback.

AT&T | Promoted through positions of increasing oversight for $120.74B telecom company                    Remote | 1/2010 – 6/2020

AT&T, Inc.

1/2014 - 1/ 2017

User Experience Design Lead

Led user experience design across dashboard and feature flows to enhance customer experience. 

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  • Raised customer satisfaction scores 30% by leading full data-driven redesign and multiple rounds of usability testing in under 20 weeks of Premier Online Care dashboard and several feature flows.

  • Exponentially expanded revenue, saved $17K/month, and drove B2B wireless digital reach 20%. 

  • Designed innovative self-registration functionality. Achieved $89K savings, 11K registrations in 3 months. Saved $63K monthly with ~28% automation increase. Expanded UX from 5 staff to full-service remote team.

  • Managed and improved the production process to increase efficiency in product development

AT&T, Inc.

1/ 2010 - 1/2014

Information Architect

Managed multimillion-dollar portfolio of key products. Created digital design solutions across devices and platforms. Redesigned hundreds of feature flows. Managed conversion to online channel. 

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  • Managed $250M+ product portfolio. Created 23% digital lift for device IMEI/SIM changes, totaling $50K monthly savings, with full redesign of 200+ feature flows and conversion to online channel.                                                

  • Increased sales 15% for B2B product and service by analyzing user interface problems and creating on-brand digital design solutions. Achieved 70% decrease in latency and 60% increase in task accomplishment.

Classmates.com

11/2005 - 12/2009

Art Director

  • Led art direction and UI/UX design for a $30M social networking service, creating concepts and designs across multiple platforms.

  • Increased membership conversion by 20% through strategic UX design and feature execution.

  • Grew paid subscriptions 20% year-over-year in an Agile development environment.

  • Developed and led 10 designers, ensuring high-quality digital product delivery within scope and budget.

Microsoft

7/2004 - 11/2005

SR Product Designer & Art Director

  • Created product design and provided art direction for a $198B technology corporation.

  • Designed visual and interactive experiences for key products including MSN Mobile Messenger, Hotmail, and Windows Live Spaces.

  • Played a pivotal role in the Live Meeting 7 online virtual audio and video solution.

Core Expertise​
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UX Leadership & Strategy | End-to-End Design | Enterprise Software UI/UX | Design Systems | Figma | User Research & Testing | Interaction & Visual Design | Prototyping & Wireframing | Information Architecture | Design Thinking | Journey Mapping & User Flows | Data Visualization | Competitive Analysis | User Empathy | Cross-Functional Collaboration | Digital Transformation

 

 

UX/UI DESIGN TOOLS:                                                 Figma | Axure RP | Adobe Suite | Invision | Miro | Sketch | Visio | JIRA

RESEARCH:                                RITE | KRUG | A/B | Baseline | Heuristic Evaluation | Card Sort AT | Eye-Tracking | Expectancy

DEVELOPMENT METHODOLOGIES:                                                           SAFe Agile | Lean UX | Scrum | Kanban | Waterfall

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